- 30 days generous return policy on Backup Tapes
- Get full refund on un-opened tapes within 30 days
- Hassle Free Return on backup tapes
- Must be returned within 30 days ( exceptions acceptable)
- We do not want our customers to be stuck with tapes they do not want
Return Policy for All Other Products
Customers have to request a “Return Merchandise Authorization” number before returning a item. Simply call at 925-621-8110 for RMA. No claims would be entertained after 25 days (from date of purchase).
Who is responsible for shipment?
- The Buyer has 10 days (from the order date) to return the item if it was ordered incorrectly. In this case the customer pays for return shipping cost.
- There is no refund for the shipping charges.
- Damaged/opened products are not accepted.
- Our company is not responsible if the goods returned are defaced/lost/vandalized during transition.
- Shipping cost will be deducted from the total price of product if the customer got “free shipping”.
- Buyer would pay the overall shipping charges (to and from the customer’s premises) for the unaccepted return products unless he has got approval from the Company’s customer service.
- Return shipping cost would be paid by our company, if we did not deliver you the correct item.
Items that cannot be returned
- Printer toners/ink
- Opened cleaning tapes
- Electronic consumer items
Condition of the package returned
- The package should be in its original form including its wrapping, foam etc.
- Original factory box along with all booklets, blank warranty cards etc.
- Do not remove the UPC codes.
- The factory packaging should not be defaced.
- Item being exchanged or returned must be in good condition and our staff would decide whether it is fit for selling or not?
What if customers are shipped damaged merchandize
- Do not accept the delivery if you receive visibly damaged products. Inform the delivery person and the Company as well. We will make sure that you get immediate replacement.
- If the Buyer noticed that the consignment was damaged after receiving the package, then they should immediately contact Us, (preferably within 24 hours)
- Buyer gets full refund of the original product price if he returns the item within 30 days (from order date).
- Store credit might be given to the Buyer if the merchandize is returned after 30 days.
- Customers will not be liable for restocking fee if they return the product within 30 days (from date of delivery).
- After 30 days, the customer will have to pay restocking fee up to 25%. We will not accept any return after 90 days (from purchasing date).