1)
How do I track my order?
You should receive an email from us along with
the tracking number after your order is shipped.
You can go to UPS or FedEx website
and track your order. You can also go on Track
Your Order and track the package.
2) How
long does it take for the regular ground
shipping method to deliver a product?
Usually it takes 2-7 business days. But in
some Remote locations it can take up to 7-10
business days.
3) Is it
safe to submit order and personal information
online at Tape4Backup.com?
Your credit card and privacy is guaranteed to
be 100% safe & secure. Our goal is to provide
you with highest level of service possible in
the most secure way. Our website employs the
very best security measures available to protect
you. Your information transmitted is protected
by latest SSL technology, which encrypts all
your personal information, including your credit
card data, and prevents it from being intercepted
over the Internet. Please take a look at our privacy
policy .
4) Can I
cancel my order?
Most items enter shipping process 1-3 hours after
you place the order. If you want to cancel the
order, please contact us ASAP. If your order
has been processed and your account has been
charged there is 10% Cancellation fee. In case
of your order being shipped out there will be
15% restocking fee and shipping is non-refundable.
5) How do
I return my product?
Please Contact us at 888-491-4949 or e-mail sales@tape4backup.com to
initiate return process. We honor full refund
or exchange (shipping cost is not included) on
most un-opened items within 10-days.
6) How do
I get my 2% discount?
2% discount applies to items of $500 in Value
or more. Please apply appropriate code to get
your discount.
7) What
can I do if I cannot find the product I am
interested in?
The best way to find a product is to search by
manufacture part#. If you do not find the product
that you are interested in buying, please contact
sales at 888-491-4949 or email us at sales@tape4backup.com will
get back to you in no time to let you know whether
we can order it for you or not, along with the
pricing.
8) How much
do you charge for shipping?
Shipping cost depends on the product Weight,
Address and Shipping method selected (Next-Day,
2-day or Ground). You will be able to view the
exact shipping cost before you complete the order.
Our standard shipping courier is UPS.
9) Do I
have to pay sales tax?
Orders shipped within California are Taxable.
10) Do
you ship to APO/FPO addresses?
Yes, we do ship to APO and FPO address via U.S.
Postal Services (USPS). The order can also be
placed by phone. There may be 2-3 business day
delay in shipping by USPS method. To place the
order call 1-800-491-4949. If you have any question,
please email to sales@tape4backup.com .
11) What
are my payment choices?
We accept Visa, Mastercard, American Express,
and Diners cards. We also accept PayPal and Wire
Tansfer.
12) Do
you offer Free Shipping?
Yes, we do offer Free
Shipping on Selected Items. Please select
Ground shipping option at check out and we will
adjust your account for shipping charges if product
qualifies. |
